Information and Terms

Customer Service

Please direct any questions about your order to citrinejewelry@mac.com or call us at 914-337-2062. It is a pleasure to discuss with you our beautiful jewels and talented designers, and/or answer any questions you may have.

Shipping/Delivery/Timing

Purchases will be shipped within 2 business days of receiving the order if the item is in-stock. For pieces that need to be ordered from the designer, please allow 2 - 4 weeks for delivery due to the hand-crafted nature of the jewels. If there is a delay, we will notify you via email or personal phone call to discuss the timing and secure your approval before the order is placed.

All purchases are shipped to you insured, via USPS Express Mail, with FREE SHIPPING on all orders!  Packages must be signed for upon delivery.

Sales Tax

Sales tax must be charged when shipping any place within the states of New York (7.375%), New Jersey (7%) or Connecticut (6%).   For all others states within the U.S., no tax will be charged.  Our apologies, but we do not ship internationally.

Credit Cards

Citrine is happy to accept Visa, Mastercard or American Express.

Gift Wrapping

Gift wrapping is complimentary and we are happy to do so as indicated on your order. Each gift is wrapped in our colorful, seasonal paper, tied with brightly colored raffia or ribbon,  and accompanied by our signature Citrine shopping bags. Just slip your gift in and your presentation will be complete!

Returns

Regular orders may be returned, unworn and in original packaging, within 7 days of receipt of the order - no exceptions!  You may choose to exchange your item or we will provide you with a full refund.  We reserve the right to deny a refund for items that are returned damaged or appear to have been worn.

Custom/bespoke orders are FINAL sales and cannot be exchanged or returned.   If you are not clear about the return policy associated with your purchase - feel free to give us a call.

Please place all returns in a sturdy box (no padded envelopes please) and send pre-paid and insured to:

CITRINE – Website returns
22 Park Place
Bronxville, NY 10708

Custom and Special Orders

Custom orders are individual orders placed whereby a jeweler changes his/her design, stone selection or size to accommodate a specific request. Due to the handcrafted nature of these pieces, please allow 2-4 weeks for delivery.

Special Orders are orders placed on something that is currently out of stock. Because we must order this piece from the designer, it may also take 2-4 weeks for delivery (but will usually be less).

Prices are subject to change based on the current market value of the jewels.

Gift Certificates

Can’t decide what to buy? Purchase a Citrine gift certificate in the amount you choose and we will gift wrap it and ship it to you via USPS Express Mail.

Ring Sizing

Don’t know your ring size? Citrine recommends that you visit our store or a reputable jeweler in your neighborhood for a proper sizing. Note that the size of a ring with a “wide band” can be slightly different than a “thin band”.

The first ring re-size is on us!  After that there will a fee charged which may include additional labor, gold, and shipping and taxes (if applicable) .  Fees will be discussed in advance and approved by the customer.

Our Unique Jewelry

No two pieces are alike. Each beautiful piece of jewelry is handcrafted by its designer and may vary slightly from the photographs on our website.  On special orders, however, we do our best to match the original item as closely as possible.